Returns Policy

If you would like to request a refund or return, please contact our customer service team at support@bugerasex.com and provide your order number along with the reason for the return.

If the item you received is incorrect, defective, damaged, or not working properly, please contact us as soon as possible. To help us process your request more efficiently, we may ask for photos or videos of the product as proof. Once confirmed, we will issue a refund or send a replacement item.

We accept return requests within 15 days of delivery. Returned items must be in new, unused, and resellable condition, and original packaging should be kept whenever possible. Due to the nature of pest control products, for hygiene and safety reasons, we only issue refunds for products that are in new and resellable condition.

If the product does not meet your expectations, please contact our customer service team. We will arrange a pest control specialist to assist you in reviewing the usage and provide appropriate solutions.

If you have any questions about product performance, you are welcome to reach out to our support team. We will do our best to help you use the product correctly and achieve better results.

For order modifications or cancellations, please contact us as soon as possible with your order number and the required changes. Once an order has entered the shipping process or has already been dispatched, it cannot be canceled or modified.

Please note that return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect. We reserve the right to refuse refund or return requests submitted more than 14 days after the delivery date.

If you have any questions, please feel free to contact us:support@bugerasex.com